Privacy Policy & Customer Data Protection

1. Introduction & Corporate Identity

This Privacy Policy governs the data collection, handling, and governance practices of Anna Sales Corporation (operating commercially as ASC Building Materials, referred to herein as "ASC", "we", "our", or "us"). We are a registered wholesale distributor of CPVC/UPVC water pipes, solid forged brass sanitary fittings, and vitrified ceramic sanitaryware headquartered at:

Anna Sales Corporation (ASC Building Materials)
Central Distribution Depot: Ozhinhavalappu Beach Road
Kanhangad, Kasaragod District, Kerala – 671314
Direct Trade Desk Phone: +91 79072 69169
Official Communications Email: annasalescorp@gmail.com

We adhere strictly to the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable electronic commerce and consumer protection rules in India.

2. Personal & Trade Information We Collect

In order to provide wholesale quotations, dispatch bulk construction materials, and issue legally compliant GST tax invoices across Kerala, we may collect the following categories of information:

• Contact Identifiers: Name, phone number, WhatsApp contact profile, billing address, and construction site delivery address (including panchayat, municipality, taluk, landmark, and PIN code).
• Plumber Estimate Slips & Trade BOQs: Photos or scanned PDF copies of handwritten plumber slips, itemized material lists, or architectural pipe schedules shared directly by you.
• Commercial & Tax Information: Goods and Services Tax Identification Number (GSTIN) and trade entity name for civil contractors, plumbers, and commercial builders claiming B2B input tax credit.
• Transaction & Invoicing Records: Itemized invoice numbers, dispatch vehicle numbers, delivery receipts signed at your site, and UPI / NEFT transaction confirmation references (we do not store credit card numbers or banking passwords).
• Technical Browsing Telemetry: Anonymized IP addresses, browser types, screen dimensions, and interaction timestamps collected via performance cookies to ensure rapid site loading on mobile networks across Kerala.

3. How We Process & Use Your Information

Your information is processed solely for lawful, direct commercial purposes relating to your building construction order:

1. Decoding & Wholesale Quotation: Our Kanhangad technical desk reads the plumber’s handwritten notes, translates regional Malayalam trade terms (e.g., "Mukkalkkal Tee", "Diverter Body", "Nool Nool"), and prepares a formal line-by-line 50% discounted quote.
2. Logistics, Mini-Truck & Line Cargo Dispatch: Passing delivery addresses and site contact numbers to our dedicated mini-truck drivers (for Kasaragod and Kannur) or registered line freight carriers (for Kozhikode, Malappuram, Thrissur, Ernakulam, and southern districts).
3. Statutory GST Compliance: Generating valid e-Way bills and GST tax invoices as required by the Central Board of Indirect Taxes and Customs (CBIC) and Kerala State GST Department.
4. Warranty Management: Registering and honoring the 10-Year Replacement Warranty on ceramic sanitaryware and 7-Year Warranty on solid brass cartridges.

4. Strict Plumber Slip & WhatsApp Privacy Policy

Unlike online directory portals and lead aggregators that sell your construction inquiry to dozens of competing hardware shops, ASC maintains strict end-to-end operational confidentiality:

• Your mobile number is never added to bulk automated SMS marketing spam lists.
• Your plumber slip is seen only by ASC quotation engineers and warehouse dispatch managers.
• You can request the immediate deletion of your chat history, uploaded slips, and contact details from our records at any time by messaging "Delete My Data" to our WhatsApp desk.

5. Cookies & Interactive Consent Management

Our website uses minimal, purpose-built cookies and local storage tokens:

• Strictly Necessary Cookies: Required for site navigation, CDN asset acceleration via Cloudflare, and preserving your privacy choices. Always active.
• Performance & Analytics Cookies: Anonymous telemetry (Google Analytics 4 / GTM) to identify slow-loading pages or search catalog errors. These cookies do not store personally identifiable names or phone numbers.
• Wholesale Tool Preferences: Saves your selected Kerala district or custom BOQ calculator inputs on your local device so you don't have to re-enter them on repeat visits.

You can modify, grant, or revoke your cookie choices at any time using our built-in Consent Manager:

⚙ Manage Cookie & Consent Preferences

6. Data Retention & Security Standards

We implement industry-standard administrative, physical, and technical safeguards:

• SSL / TLS 1.3 Encryption: All website communication is encrypted end-to-end through Cloudflare enterprise certificates.
• Statutory Retention Periods: Invoices, e-Way bills, and delivery challans are retained for the statutory 7-year audit duration mandated by Indian tax legislation. Unfinalized quotation requests are purged within 90 days.
• Restricted Warehouse Access: Physical paper registers and dispatch sheets are housed securely within our Ozhinhavalappu warehouse administrative office.

7. Your Rights Under the Indian DPDP Act, 2023

As a data principal under Indian law, you have the following rights:

• Right to Access: You may request a summary of personal information held by ASC regarding your orders.
• Right to Correction & Erasure: You may request the update of outdated delivery addresses or deletion of non-statutory records.
• Right of Grievance Redressal: You have the right to register concerns with our designated Grievance Officer.

8. Grievance Officer & Redressal Contact

In accordance with the Information Technology Act, 2000 and the DPDP Act 2023, the contact details of our Grievance Officer are provided below: